COVENIA saves you time, anxiety, and money through effective VITAL skills training, and related conflict management and dispute resolution services.
You CAN proactively manage conflict; COVENIA can help you do it.
Our Premier Services
Vital Skills Training for Workforce Excellence
Vital Skills Training That Works!
COVENIA’s expert trainers provide fun, informative, and highly practical training workshops where supervisors, managers and other leaders can learn and practice valuable skills to cost effectively, positively, and proactively manage personnel performance and related workplace issues and conflicts. Our programs help participants develop solid skills that contribute to enhanced employee morale and productivity, decreased turnover and absenteeism, improved performance, and a healthier work environment.
We can provide individual skills coaching, or full-group training. Subjects can be blended to create customized modules, such as combining leadership development and performance management with conflict management and workplace mediation training. All training can be customized to suit your organization's unique needs. Classroom training and workshops can be conducted off-site or at your organization.
"People issues," skill deficiencies, and other factors contributing to poor performance and workplace conflicts are REAL. So is cost-effective skill development to enhance performance and improve workplace relationships. Our programs help you ensure that your workforce or organization acquires VITAL skills it needs today to ensure tomorrow's success!
Some premier programs and seminars currently available include:
Are You Caught in the Middle? How to Avoid Getting Stuck!
Tackling the Leaky Faucet: Lowering Costs and Improving Outcomes Through Effective Conflict Management
Managerial and Supervisory Skills Training (this training is typically custom designed based on a viable needs assessment)
Managing Differences in the Workplace: Mediation At Work!
Interpersonal Communication
Performance Management and Vital Feedback Skills
Effectively Evaluating and Handling Workplace Conflicts
Problem Solving and Decision-Making Skills
Conducting Effective Meetings
Dealing with Diversity and Different Personalities
Situational Leadership® II (A Ken Blanchard Companies Program)
DiSC® Personality Profiling
Conflict Styles Inventory and Other Professional Assessments
Group and Meeting Facilitation
Action-Oriented Group Facilitation!
Meetings cost money and their outcomes can have far-reaching consequences within and beyond an organization. A well-facilitated, solutions- and actions-oriented meeting yields better results and saves money!
COVENIA’s neutral facilitators provide facilitation services to help groups tackle complex projects and difficult issues efficiently and productively, in order to achieve their goals and desired results. In addition to basic facilitation, we offer developmental facilitation for groups seeking to enhance their own self-facilitation and group problem-solving skills.
Some examples of the types of sessions we can help you with include:
Team, Department, or Community Meetings
Problem Solving or Process Improvement Sessions
Project Planning and Management Sessions
Strategic and Tactical Planning Sessions
Visioning, Missioning, and Goal Setting Meetings
Employee Feedback and/or Customer-Focus Forums
Third-Party Mediation
Getting to YES--Together!
COVENIA’s skilled and impartial mediators help conflicting parties resolve their disputes in a dignified, collaborative manner. Our Florida Supreme Court-certified Family and County Civil Mediators practice an interest-based approach to conflict resolution that enables parties to quickly create and mutually determine their own solutions through an effective process of facilitated dialogue. Neutral, third-party mediation often produces more satisfying and lasting results than litigation, in less time, with less damage, and at a significantly lower cost!
We offer private mediation services and accept court-appointed cases for a variety of dispute types:
Workpace and Organizational Conflicts
Divorce
Child Custody and Visitation
Family Issues (e.g., Parent-Teen, Elder Issues)
Landlord/Tenant
Customer/Supplier (e.g., Consumer, Collections)
Breach of Contract
Insurance (Personal Injury, Property Damage)
Victim/Offender
Community
Organizational Systems Design and Process Consulting
Integrated Conflict Management Systems Design
COVENIA’s conflict management and organizational development consultants can help organizations design and implement effective processes and systems for handling and resolving important issues before they escalate into painful and potentially unnecessary grievances or lawsuits requiring the help of outside agencies or higher legal authority (such as the EEOC or court system).
An Integrated Conflict Management System (ICMS) complements existing Human Resources, Risk Management, and Legal Department processes within most organizations. An ICMS brings alternative dispute resolution options and critical conflict management and mediation skills into the workplace. An ICMS contributes to the development of positive, non-toxic, organizational cultures that are resilient to conflict and difficult times.
This is not simply a "nice to have" core competency for most organizations; conflict management competency and effective systems for handling conflicts is a MUST for ongoing business success and positive organizational results.
VITAL Skills Training for Workplace Excellence - Group Facilitation Third-Party Mediation - Organizational Systems Design and Process Consulting 7960-3 South Aragon Boulevard, Sunrise, Florida 33322 www.COVENIAsolutions.com Copyright COVENIA Conflict Management Solutions, LLC, January 2009
