COVENIA saves you time, anxiety, and money through effective VITAL skills training, and related conflict management and dispute resolution services.
You CAN proactively manage conflict; COVENIA can help you do it.
Resources and Links
COVENIA Conflict Management Specialists embrace ongoing learning and personal and professional development.
We hope that the following lists featuring website links, books, articles, and other educational resources will be of value to you and others seeking to learn more about alternative dispute resolution and conflict management. If you have any feedback or suggestions regarding what we've provided for you below, please feel free to email or call us!
Please bookmark our website to keep up-to-date with changes to this page! We'll be adding valuable links and resources routinely, so please come back and visit us.
Select Sites for Learning More about Conflict Management and Alternative Dispute Resolution:
Books and Articles Related to Mediation, Facilitation, Training, and Conflict Management Systems:
Augsburger, D.W. (1992). Conflict Mediation Across Cultures: Pathways and patterns. Louisville, KY: John Knox Press.
Baruch Bush, R. A. & Folger, J. P. (1994). The Promise of Mediation: Responding to conflict through empowerment and recognition. San Francisco: Jossey Bass.
Bolton, R. (1979). People Skills: How to assert yourself, listen to others, and resolve conflicts. New York: Simon and Schuster.
Costantino, C. A., & Merchant, C. S. (1996). Designing conflict management systems. San Francisco: Jossey-Bass.
Deutsch M. & Coleman, P.T. (Eds.). (2000). The Handbook of Conflict Resolution. San Francisco: Jossey-Bass.
Jameson, J.K. (1999, July). Toward a comprehensive model for the assessment and management of intraorganizational conflict: Developing the framework. International Journal of Conflict Management, Vol. 10, pp. 268-294.
Justice, T. & Jamieson, D.W. (1999). The Facilitator’s Handbook. (First edition). New York, NY: HRD Press, Inc.
Katz, N.H. & Lawyer, J.W. (1992). Communication and Conflict Resolution Skills. (Second edition). Dubuque, IA: Kendall/Hunt Publishing Company.
Kestner, P.R. & Ray, L. (2002). The Conflict Resolution Training Program. (First edition). San Francisco, CA: Jossey-Bass.
Kritek, P. B. (2002). Negotiating at an Uneven Table: Developing Moral Courage in Resolving Our Conflicts. San Francisco: Jossey-Bass.
Lederach, J.P. (1995). Preparing for Peace: Conflict Transformation Across Cultures. Syracuse: Syracuse University Press.
Mennonite Conciliation Services (2000). Mediation and Facilitation Training Manual: Foundations and Skills for Constructive Conflict Transformation. (Fourth edition). Akron, PA: Mennonite Conciliation Services.
Moore, C.W. (1996). The Mediation Process: Practical strategies for resolving conflict. (Second edition). San Francisco: Jossey Bass.
Peterson, R. B. (1994). Organizational governance and the grievance process: In need of a new model for resolving workplace issues. Employee Responsibilities and Rights Journal, 7 (1), 9-21.
Pruitt, D.G. (1981). Negotiation Behavior. New York: Academic Press.
Pruitt, D.G. and Carnevale P.J.D., Forcey B., VanSlyck M. (1986). Gender Effects in Negotiation: Constituent Surveillance and Contentious Behavior. Journal of Experimental Social Psychology. 22(3), 264-275.
Raider, E. & Coleman, S., Gerson, J. (2000) Teaching Conflict Resolution Skills in a Workshop. In M. Deutsch & P.T. Coleman (Eds.), The Handbook of Conflict Resolution: Theory and Practice. (pp. 499-521). San Francisco: Jossey-Bass.
Schwarz, R. M. (1994). The Skilled Facilitator. San Francisco: Jossey-Bass.
Simon, B. (2005). Are Businesses Missing the Dispute Resolution Boat: Study underscores lack of early intervention usage. Internet source: http://mediate.com/articles/simon5.cfm
Slaikeu, K.A. & Hasson, R.A. (1998). Controlling the Costs of Conflict: How to design a system for your organization. (First edition). San Francisco, CA: Jossey-Bass.
Taylor, A. (2002). The Handbook of Family Dispute Resolution. San Francisco: Jossey-Bass.
Ury, W. L., Brett, I M., & Goldberg, S. B. (1988). Getting disputes resolved. San Francisco: Jossey-Bass.
Weeks, D. (1992). The Eight Essential Steps to Conflict Resolution: Preserving relationships at work, at home, and in the community. New York: Penguin Putnam.
Wilmot, W. W. & Hocker, J. L. (2001). Interpersonal Conflict. (Sixth Edition). New York: McGraw-Hill.
Books and Articles Related to Workplace and Organizational Conflict and Management:
Allcorn, S. (1994). Anger in the workplace: Understanding the causes of aggression and violence. Westport, CT: Quorum Books.
Argyris, C. (1998, May-June). Empowerment: The emperor’s new clothes. Harvard Business Review, 76 (3), 98-106.
Balsamo, A.J. (1999, November). The power of empowerment. Management Review, 88, 11.
Barrier, M. (1995, February). Creating a violence-free company culture. Nation’s Business, 83 (2), 22.
Barrier, M. (1995, February). The enemy within. Nation’s Business, 83 (2), 18(6).
Bennis, W., & Townsend, R. (1995). Reinventing leadership: Strategies to empower the organization. New York: Quill.
Bensimon, H.F. (1997, September). What to do about anger in the workplace. Training and Development, 51 (9), 28-33.
Blanchard, K., Carlos, J.P., & Randolph, A. (1999). The 3 keys to empowerment: Release the power within people for astonishing results. San Francisco: Berrett-Koehler.
Block, P. (1987). The empowered manager: Positive political skills at work. San Francisco: Jossey-Bass.
Bolman, L.G. & Deal, T.E. (2003). Reframing Organizations; Artistry, choice and leadership. San Francisco: Jossey-Bass.
Braverman, M. (1999). Preventing workplace violence: A guide for employers and practitioners. Thousand Oaks: Sage Publications.
Brown, T. (2001, March-April). The empowerment myth. Across the Board, 38, 71-72.
Byham, W.C. (1997). Characteristics of an empowered organization. In B. Ginnodo (Ed.), The Power of Empowerment (pp. 51-60). Illinois: Pride Publications, Inc.
Capozzolli, T. & McVey, R.S. (1996). Managing Violence in the Workplace. Delray Beach, FL: St. Lucie Press.
Covey, S.R. (1999, November). Trust and transformation. Incentive, 173, 10.
Denenberg, R.V. & Braverman, M. (1999). The Violence-Prone Workplace. Ithaca, NY: Cornell University Press.
Dobbs, J.H. (1993, February). The empowerment environment. Training and Development, 47 (2), 55-58.
Folger, J.P., Poole, M.S., & Stutman, R.K. (2001). Working through conflict: Strategies for relationships, groups, and organizations. New York: Longman.
Forrester, Russ. (2000, August). Empowerment: rejuvenating a potent idea. The Academy of Management Executives, 14, 67-80.
Ginnodo, B. (1997) The power of empowerment: what the experts say and 16 actionable case studies. Illinois: Pride Publications.
Kindler, H.S. (1996, July). Managing conflict constructively. Training and Development, 50 (7), 11-13.
Koberg, C.S., Boss, R.W., Senjen, J.C., & Goodman, E.A. (1999, March). Antecedents and outcomes of empowerment. Group and Organization Management, 24, 71-91.
Labig, C.E. (1995). Preventing Violence in the Workplace. New York: AMACOM.
Lawler, E.E., Mohrman, S.A., & Ledford, G.E. (1992). Employee involvement and total quality management. San Francisco: Jossey-Bass Publishers.
Leth, S.A. (1997). Empowering for strategic change: 5 fundamentals. In B. Ginnodo (Ed.), The Power of Empowerment (pp. 61-69). Illinois: Pride Publications, Inc.
Litke, R. (1996, July-August). Defusing the workplace time bomb. Journal of Property Management, 61 (4), 16-21.
Loomis, D., Marshall S.W., Wolf, S.H., Runyan, C.W, & Butts, J.D. (February 27, 2002). Effectiveness of Safety Measures Recommended for Prevention of Workplace Homicide. The Journal of the American Medical Association, 287 (8), 1011-1018.
McGarvey, R. (1997, January). Peace talks: Are employee conflicts eating away your profits? Entrepreneur, 25 (1), 75-78.
McGarvey, R. (1998, November). Stress Case. Entrepreneur, 26 (11), 85-88.
Mohrman, S.A. (1997). Empowerment: there’s more to it than meets the eye. In B. Ginnodo (Ed.), The Power of Empowerment (pp. 15-23). Illinois: Pride.
Nigro, L.G. & Waugh, Jr., W.L. (1996, July-August). Violence in the American workplace: Challenges to the public employer. Public Administration Review, 56 (4), 326-333.
O’Leary-Kelly, A.M., Griffin, R.W., & Glew, D.J. (1996, January). Organization-motivated aggression: A research framework. The Academy of Management Review, 21 (1), 225-240.
Rahim, M.A. (2001). Managing conflict in organizations. Connecticut: Quorum Books. Rivera, C. T. (2001, October). Violence in the Workplace. OfficeSolutions, 18 (9), 38-43.
Seely-Troiano, V.M. (2003, February). Trust: The key to performance improvement in the workplace. HR Florida Review; The Year 2002 in Review, 33.
Solomon, C.M. (1999, September). Stressed to the limit. Workforce, 78 (9), 48-53.
Somers, K. (1997). Defining the boundaries of empowerment. In B. Ginnodo (Ed.), The Power of Empowerment (pp. 32-43). Illinois: Pride Publications, Inc.
Thorlakson, A.J.H. & Murray, R.P. (1996, March). An empirical study of empowerment in the workplace. Group and Organization Management, 21 (1), 67-84.
Zaleznik, A. (1997, November-December). Real work. Harvard Business Review, 75 (6), 53-59.
Zigarmi, D., Blanchard, K., O’Connor, M., & Edeburn, C. (2000). Developing Leadership and Character. Escondido, California: Zigarmi Associates, Inc.
VITAL Skills Training for Workplace Excellence - Group Facilitation Third-Party Mediation - Organizational Systems Design and Process Consulting 7960-3 South Aragon Boulevard, Sunrise, Florida 33322 www.COVENIAsolutions.com Copyright COVENIA Conflict Management Solutions, LLC, January 2009
